{"id":27116,"date":"2018-02-27T11:28:48","date_gmt":"2018-02-27T11:28:48","guid":{"rendered":"https:\/\/old.paroleostili.it\/pubblica-amministrazione\/"},"modified":"2021-01-19T11:32:18","modified_gmt":"2021-01-19T10:32:18","slug":"public-administration-2","status":"publish","type":"page","link":"https:\/\/old.paroleostili.it\/en\/public-administration-2\/","title":{"rendered":"The Manifesto of Non-Hostile Communication for public administration"},"content":{"rendered":"\n
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What it is<\/h4>\n<\/div>\n\n<\/div>
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Designed to manage the relations between citizens and public administrations, the aim of this tool is to effectively help define a few, simple rules which enable \u201cnon-hostile\u201d communication, an essential element of civic involvement.
\nThis Manifesto is the result of a group effort which saw the contribution of all the organisations of civil society and the administrations involved in the implementation of the third Italian action plan for an open government.<\/p>\n<\/div>\n\n<\/div><\/div><\/div>\n

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  1. \n

    Virtual is real<\/h4>\n

    There is no good administration without good communication. I do my best to make my communication simple, accessible, understandable, transparent and courteous, both online and offline. I am aware that what I write on the Internet has real consequences.<\/li>\n

  2. \n

    You are what you communicate<\/h4>\n

    I know that more effective communication means better administration: people have the right to access data, documents, information and services without delay or deception, to be involved in the decision-making process and to understand and verify my actions.<\/li>\n

  3. \n

    Words shape the way I think<\/h4>\n

    I shall avoid using unclear terms, oppressive legalese and misleading foreign words. I understand this is every citizen\u2019s right. If the way I speak is not clear, nor are my thoughts or actions. I should encourage dialogue.<\/li>\n

  4. \n

    Listen before you speak<\/h4>\n

    I listen to people\u2019s opinions and suggestions. I choose cooperation and adopt means of communication that favour constructive and civilised dialogue. If questioned, I answer promptly. If discomfort is shown, I take it into account and explore the causes and the possible solutions.<\/li>\n

  5. \n

    Words are bridges<\/h4>\n

    I choose the right words and tools to communicate with everyone, including the elderly, foreigners and the less well educated. I should make sure that what I say or write is understood by the public. It is my responsibility to make myself understood through positive and proactive communication. Words have consequences. I am aware that all the messages I write and the actions I take have a real and significant impact on peoples\u2019 everyday lives. I am accessible, I provide information, clarify duties and streamline procedures.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<\/div>

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    1. \n

      Words have consequences<\/h4>\n

      I am aware that all the messages I write and the actions I take have a real and significant impact on peoples\u2019 everyday lives. I am easy to reach, provide information, clarify duties and streamline procedures.<\/li>\n

    2. \n

      Share with care<\/h4>\n

      I know that everything I share on the Internet may influence people\u2019s perception of my work. I keep information and data updated and make it available, possibly in open format. I do not share misleading or non-transparent messages. I inform people about their rights: knowledge, privacy and security.<\/li>\n

    3. \n

      Ideas can be discussed.
      \nPeople must be respected<\/h4>\n

      Mutual respect is fundamental for civil coexistence and improves cooperation and participation. I ensure that my communication is respectful both in style and content and I promote a culture of respect within the community.<\/li>\n

    4. \n

      An insult is not an argument<\/h4>\n

      Insults are always humiliating \u2013 not only for the insulted but also for those who insult and for onlookers. I encourage those who insult to express their own opinions differently. I do not tolerate insults, even when they favour me. I spread netiquette for the good use of my online communication channels.<\/li>\n

    5. \n

      Silence says something too<\/h4>\n

      I am aware that people\u2019s attention and time are precious, and am therefore concise. I communicate only when necessary, to promote awareness and participation and not for propaganda. My communication is useful, needed and relevant at all times.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<\/div><\/div><\/div>\n

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      Download<\/a><\/p>\n<\/div>\n\n<\/div><\/div><\/div>\n

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      The other declinations of the Manifesto<\/h3>\n
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